FAQ
Frequently Asked Questions
Everything you need to know about the car rental process.
What is the minimum age to rent a car?
You must be at least 21 years old and have held a driver's license for at least 2 years.Rent Now →
What documents do I need?
A valid driver's license, ID or passport, and a credit/debit card are sufficient. No additional documents are required for international license holders.Rent Now →
How does airport car delivery work?
Simply share your flight details. Our team will meet you at Ercan Airport, paperwork is prepared in advance — just sign and pick up your car.Contact Us →
What is your fuel policy?
Cars are delivered with a full tank and expected to be returned full. Any missing fuel will be charged to your invoice.
What does insurance cover?
All rentals come with full comprehensive insurance. You can also choose a premium insurance package to reduce the excess to zero.
How can I cancel my reservation?
You can cancel from your account page or by calling our customer service. Free cancellation is available up to 48 hours before the pickup date.My Account →
Can I add an additional driver?
Yes, additional driver registration can be done during booking or at pickup. The additional driver must also have a valid license.
Can I get a child seat/car seat?
Yes, baby seats and child car seats are available as add-ons. Simply select them during your reservation.
Can I return the car at a different location?
Yes, you can choose different pickup and return locations. Additional charges may apply for inter-location transfers.
What are the payment methods?
You can pay online with credit and debit cards. All transactions are processed securely through Stripe.Rent Now →
Are the cars automatic transmission?
Yes, all vehicles in our fleet are automatic. Adjusting to left-hand traffic in Cyprus only takes minutes.Browse Vehicles →
Is 24/7 roadside assistance available?
Yes, 24/7 roadside assistance is available during your rental period. Immediate response for any breakdown or accident.Contact Us →
Do they drive on the left in North Cyprus?
Yes, North Cyprus drives on the left side of the road, similar to the UK. Vehicles are right-hand drive. We recommend extra care at junctions, especially in the first few hours.
Can I cross to South Cyprus?
Rental cars from North Cyprus are generally not permitted to cross to the south. Insurance coverage does not extend to the Republic of Cyprus.
How does airport car pickup work at Ercan?
Share your flight details and an agency representative will meet you at the arrivals exit. Your car is ready in the airport car park — documents are checked and you're on your way.Rent Now →
Are there discounts for long-term rentals?
Yes, rentals of 7 or more days typically receive 15–30% savings on the daily rate. The longer you rent, the better the price.Rent Now →
How much is the deposit?
The deposit amount varies by vehicle class and insurance package. Choosing the full protection package reduces or eliminates the deposit.
Can I return the car in a different city?
Yes, one-way rental is available. For example, pick up at Ercan and drop off in Kyrenia or Famagusta. A surcharge may apply.Browse Vehicles →
Should I choose petrol or diesel?
For short rentals, petrol cars are perfectly fine. For longer rentals with high mileage, diesel offers better fuel economy.
What are the speed limits in North Cyprus?
50 km/h in towns, 80 km/h on rural roads, and 100 km/h on dual carriageways. Speed cameras are in use.
Can I pay with cryptocurrency?
Yes, Napanbe accepts Bitcoin and other cryptocurrencies. Credit card and cash payment options are also available.Contact Us →
What languages do you support?
Napanbe operates in 10 languages: English, Turkish, German, Russian, Persian, French, Arabic, Polish, Norwegian, and Swedish.